Postgraduate Certificate in IT Service Management Configuration Management Reporting
-- viewing nowPostgraduate Certificate in IT Service Management focuses on enhancing your skills in Configuration Management and Reporting. This program is designed for IT professionals seeking to improve service delivery and optimize IT processes.
3,306+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course details
• Configuration Management Systems and Tools
• ITIL Framework and Best Practices
• Change Management and Governance
• Incident and Problem Management
• Reporting and Metrics in IT Services
• Service Level Management
• Risk Management in IT Services
• Continuous Improvement and Optimization
• Communication and Stakeholder Engagement
Career path
Career Roles in IT Service Management
- IT Service Manager: Responsible for managing IT services, ensuring alignment with business goals, and overseeing service delivery.
- Configuration Manager: Ensures the integrity of IT service assets and configurations throughout their lifecycle.
- Service Desk Analyst: First point of contact for users, providing support and resolving IT issues efficiently.
- Change Manager: Manages the change process, minimizing disruption and ensuring smooth transitions in IT services.
- Incident Manager: Oversees incident response, ensuring timely resolution and minimizing impact on business operations.
- Problem Manager: Focuses on identifying root causes of incidents to prevent future occurrences.
- Release Manager: Coordinates and manages the release of new software and updates to ensure seamless integration.
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate